Specializing in social marketing and business communications training

5 communication quotes from ‘the mother of media psychology,’ Dr. Joyce Brothers

PBDJOBR EC017She has been dubbed “the mother of media psychology.”   

Dr. Joyce Brothers, a licensed psychologist who passed away on Monday, has been described by CNN as having “a reassuring and calming demeanor” that boosted her self-titled local talk show to syndication in the 1960s.

Dr. Brothers’ affable personality and willingness to talk about taboo subjects such as marriage, relationships, and families made her a household name for decades. Remember, this was a time when married couples on TV were sleeping in separate beds. The word ‘pregnant’ wasn’t uttered on television, either. 

According to NBC News, “Her television show would soon make her a pop culture fixture. She made nearly 100 appearances on Johnny Carson’s The Tonight Show. Her frequent public appearances propelled her to become one of the most admired women in America, appearing on Gallup’s list of most admired American women.”

Here are five insights on communication and media from Dr. Joyce Brothers:

  1. “There is such a thing as bad publicity.”
  2. Listening, not imitation, may be the sincerest form of flattery.”
  3. “If Shakespeare had to go on an author tour to promote Romeo and Juliet, he never would have written Macbeth.”
  4. “Anger repressed can poison a relationship as surely as the cruelest words.”
  5. “I invented media psychology. I was the first. The founding mother.” (1989)

Years ago, not everyone jumped on the media psychologist bandwagon.

“Dispensing advice on public airwaves didn’t please all of her colleagues,” reports CNN. “Some members of the American Psychological Association asked early in her media career that her membership be revoked because they didn’t think dispensing advice outside a one-on-one setting was appropriate.” However, the APA’s website says that media psychology became part of the organization’s structure in 1986.

Admittedly, I’m a bit troubled thinking that this wonderful talent paved the way for today’s sensationalist personalities like Dr. Phil and Dr. Drew Pinsky. 

But as we recall Dr. Brothers’ intelligence and accomplishments, we also note that she was fun. In the 1950s, Dr. Brothers was a TV game show contestant, winning more than $134,000 in prize money.  She made several cameo appearances in movies, including a parody in The Naked Gun. On the small screen, she was featured on Happy Days, The Simpsons, and Entourage.

Rest in peace, Dr. Joyce Brothers. You were a gifted media pioneer with talents that stretched across print, radio, television, and movies.

 

(Image via)

7 communication gems from the Iron Lady, Margaret Thatcher

Margaret ThatcherLong before the Iron Chef was the buzz, the world had the Iron Lady, Margaret Thatcher.

The first woman to serve as prime minister of Great Britain passed away today after suffering a stroke.

Margaret Thatcher is being remembered around the world as a pioneer for women and politics. Some have called Lady Thatcher divisive and influential, noting her communication style and leadership. 

The Guardian, a London Daily, described the 87-year-old as “the most dominant British prime minister since Winston Churchill in 1940 and a global champion of the late 20th century free market economic revival.” 

Thatcher, a conservative and close ally of President Ronald Reagan, served from 1979 until 1990. She was the longest-serving prime minister of the postwar era.

Here are seven quotes that capture the essence of Mrs. Thatcher’s philosophy, values, and communication.  

1. “Of course, it is the same old story. Truth usually is the same old story.”

2. “In politics if you want anything said, ask a man. If you want anything done, ask a woman.” 

3. “You don’t tell deliberate lies, but sometimes you have to be evasive.”

4. “If you just set out to be liked, you would be prepared to compromise on anything at any time and you would achieve nothing.”  — May 3, 1989, commenting on her 10th anniversary as prime minister.

5. “To those waiting with bated breath for that favourite media catchphrase, the U-turn, I have only one thing to say: You turn if you want to. The lady’s not for turning.”  —At a Conservative Party conference, 1980

6. “I don’t mind how much my minister’s talk, as long as they do what I say.”

7. “Any woman who understands the problems of running a home will be nearer to understanding the problems of running a country.” —1979

Finally, actress Meryl Steep who portrayed Margaret Thatcher in the Oscar-winning movie, The Iron Lady, said today: “She was a figure of awe for her personal strength and grit.”

 (Image via)

Really, Katie Couric: Now you want to talk about your eating disorder?

She’s been a mouthpiece for hard and soft news stories for decades. She’s interviewed hundreds if not thousands of doctors, mental health professionals, celebrities and models. She has two daughters and comes from a family of four sisters. 

Yes, Katie Couric endured the tragic loss of her 44-year-old husband to colon cancer. To educate people about the disease and prevention, she had a colonoscopy that was streamed live on the Internet. She’s had mammograms that were broadcast to the world as well.

Talk is cheap

I sit here with mixed feelings as to why Couric decided now would be a good time to reveal that she had suffered from bulimia. Is it because her new talk show needed some excitement and viewers? If so, Couric’s intention is beyond pathetic. 

When someone like Couric—with the power of the microphone and camera—has an opportunity to be genuine and help even one of the million Americans affected by bulimia and other eating disorders—why would she close her mouth? 

Most people with eating disorders are young, pre-teen girls. People die from eating disorders all the time, yet few people acknowledge how serious this diagnosis can be. 

When I think of the number of people struggling with this disease (including in my own family), I wonder in disgust who could have been helped or inspired had Couric only come clean.  

The real star

Couric reveals her bulimia “secret” on-the-air to singer Demi Lovato, a 20-something-year-old who has the guts and courage to bring her own very personal story public.

Lovato has been open about her demons and battle with an eating disorder, depression, and drugs. She’s been willing to record public service announcements and talk with teens about her struggles, recovery, and how the media and society unfairly put pressure on girls about their weight, clothing, and social lives. In keeping quiet, Katie Couric has opted to pour gasoline on the fire. How could she?     

Today’s revelation by Couric is a disgrace. Sure, she’s entitled to her privacy and has no obligation to share everything in her past. But how dare she interview people like Kate Middleton and others and comment during the interviews about their weight and appearance.   

The power to help—or not

Several months ago, I watched Piers Morgan interview Janet Jackson. She spoke at length about her “pudgy childhood”, lack of self-esteem, poor body image and obsession with exercise. She never once used the phrase “eating disorder.” Instead Jackson said she has long had an unhealthy relationship with food.

Janet Jackson managed to dance around the real issue. And now we learn that the cat seems to have had Katie Couric’s tongue for three decades. 

It’s disingenuous at best that Couric is now talking about her illness. 

Celebrities who have the courage to share their personal stories are the ones worth listening to.

Can someone please pull the plug on Katie Couric’s microphone?  

 

Musings from a new 50-year-old

Today’s my “big birthday.” 5-0.

I won’t reflect on ”Where did the time go?” 

I won’t say 50 is the new 30. Gravity tells me otherwise.

I will say that this past week I have become remarkably indifferent about this birthday.

I was going to write a post such as, “50 things PR has taught me.” Or, ”50 snappy lessons from a 50-year-old.” Blah, blah, blah.

Instead, let’s go back 25 years. It’s 1987. On my 25th birthday, I sat in the den in the house I grew up in and talked with my mom. 

When she expressed shock that I was 25 (and she wasn’t), I responded that I hadn’t accomplished much in 25 years. But of course, a mother’s wisdom emerged with this gem: 

“You’ve been in school for most of your 25 years. It’s the next 25 years that will be more telling. G-dwilling, we should revisit this conversation when you’re 50. Then if you say that you haven’t done much, that’s a different story.”  

Good point.

Today, I’m blessed that my parents are still with me and have seen my accomplishments these past 25 years. Naturally, they have been there for the rough patches, too. Which leads me to being grateful for my own two children, my husband, Andrew, my sisters, brother-in-law and their families. Throw in a big extended family, too. 

As a 50-year-old, I will share this with you: 

  • I checked the mirror this morning to make certain I didn’t wake up with a moustache. Mood swings: Stay tuned. 
  • I have stopped short of cutting my hair like Jamie Lee Curtis. 
  • I still get a peculiar look on my face when I look in the garage at my 2012 Hyundai Elantra. It’s a far cry from my first car, a 1981 Chevy Camaro. 

 

It’s been a hell of a run these past 25 years.

Big plans for me? Not so much. I won’t be spending time trying to figure out what the next two decades may bring.  

Instead, I’ll be busy taking a few deep breaths and enjoying the blessings of the moment.

Every day should be celebrated like this. It’s all I’ve got.   

 

13 reasons why social media is for mothers

 

 

 

 

 

 

Flowers, breakfast in bed, and lovely cards are the tradition on Mother’s Day. But for contemporary digital mom’s, we have different lives.

Our days are filled with estrogen and technology. This is how the two converge.  

1. We pin (trest). We decorate, make things attractive, and keep our areas looking interesting. We collect, we share, we admire. Remember what mother always said about first impressions?

2. We curate. We make sense of the information and confusion around us. When the PC or gadgets are down, we reorganize the silverware drawer. Because that’s what we do.

3. We go beyond a mere ‘like’ on Facebook. We love. We love our partners, kids, parents, siblings, pets, and a frothy margarita. Admittedly, we love finding out little nuggets of gossip and news from that dreadful witch from high school who has popped up on Facebook. Which poet wrote that love has no boundaries?  

4. We share on Instagram. We have an eye for capturing a moment. Why keep it to ourselves? Next up: 16mm films from our family trip to the Grand Canyon, circa 1971.   

5. We Google+ but we are sharp enough to know that going in circles can be counterproductive.

 6. We Digg. We’re happy to tell others about our wonderful experiences. Sometimes we keep score with Klout. Other times we Yelp. But we never shriek. It’s all good.

 7. We chat. We have something to add to the hashtag and conversation, and damn it, we’re going to type it! Chatty Cathy, who?  Watch out, sister.

 8. We flip. We use our flip cams and videos to document what we see and how we feel. Just in case no one would believe us without cold, hard proof.  

9. We bitch on our blogs (if we feel like it). That’s what’s nice about having a diary or soapbox. Sometimes we just have to go on a rip. Then we’re done. On we go.

10. We feed, RSS style. We nourish our followers and friends with our business acumen, life lessons, and smarts.

11. We Tumble (Tumblr). Just like the guys, we trip and fall. Truth be told, sometimes we get in our own way and trip ourselves up. But we always scrape ourselves off the ground, and carry on. It helps to know our online sisters have our backs. Those crazy mothers!

12. We Kindle. We understand that the power of reading and words can spark something special in each of us. We embrace it.

 13. We Photoshop, but never at the expense of our egos or setting a bad example for the digital natives. We can crop and adjust contrast, but we leave our blemishes, wrinkles, and crooked smiles. After all, we are the real deal.

Happy Mother’s Day.

 

 My kids, Stephanie and Danny, 2011 

7 Signs Your Blog is on Life Support

Broken heartLife support. I can imagine that’s not a good place to be. Yes, humans and animals get sick and hover near death. Sad to report that many blogs have taken a turn for the worse. 

How would you recognize the warnings signs that your blog is heading towards the Pearly Gates of the Blogosphere? Is St. Peter waiting for your blog?

When do you seriously consider pulling the plug?

Think about these 7 tell-tale signs:

1. My blog is updated every two weeks, or every three months, depending on when the TV reality shows are on hiatus.

2. My blog is all about me. Hey, my name and mug shot are on the top. Who else would I want to spotlight? 

3. My blog has links that lead to dead-ends and expired pages. I’ve been too busy to deal with those small details (see No. 1)

4. My blog has posts with word counts of 3,961, give or take. I’ve been told I’ll appear smarter if I write more. Repetition is wonderful when it comes to word count.

5. My blog is quite humble. I don’t like to brag and self-promote. I’m sure those search engines and that Google thingie will bring readers my way. I’m not looking to be an overnight success. I’m good behind the scenes. Really.

6. My blog is consistent in it’s appearance. All the colors, graphics, and fonts are from a template my 12-year-old neighbor designed. How cool is that? I couldn’t afford one of those flashy web consultants. Who needs white space, a theme, and snappy headlines?  And what the hell is WordPress anyway?

7. My blog is easy to maintain. I turned off the response option so no one can comment. It’s working out great for me. Low-maintenance is good.

Oh no, is that a flat line?

 

(Photo Credit: David Armano)

Embracing Incompetence

DSC05752No one likes to feel incompetent. Whether you’re a housekeeper at the local motel, an executive assistant, or the CEO, incompetence almost always makes us feel bad. It indicates a lack of skill and ineptitude.

Consider competence. That beautiful sense of being knowledgeable, proficient, and capable. Competence means we’ve learned “it”- whatever “it” is.

So why would I suggest that you embrace incompetence? Incompetence implies you don’t know something. But you can learn it. And therein lies my message. It’s time for you to learn.

The First Step

What are you incompetent at right now that you need or want to learn? The first step in learning is to admit you don’t know something. Embrace your incompetence, and begin moving in a new direction. Curiosity breeds competence.

Rapid change is all around us. We keep up or we’re quickly left behind. Learning is frustrating, tiring, and overwhelming. Many people approach the learning process kicking and screaming. Others feel empowered and excited. There’s plenty of ”ouching” along that learning curve. Scary, but essential. Awkward and uncomfortable, but necessary. It’s moving from incompetent to competent.

Consider what your life would be like if you never learned to use a computer, read, or drive. Frustrating or empowering? Look at incompetence as being on the cusp of proficient and capable.

Acknowledge it. Embrace it. Don’t run away from being incompetent. Run towards competent.

Challenge yourself to learn something new. Be patient with yourself when you are “ouching” through the process. Starting now.

How Women and Men Create Video Blogs

“Women are from Mars and Men are from …” Yeah, we know.

Each gender communicates in their own distinct way. This includes in Social Media and videos too. I’m happy to share my observations and experiences with how women differ from men in creating their videos, or vlogs.

httpv://www.youtube.com/watch?v=5LjSln8ro38

Here’s a free resource for you. Take advantage of my 21-day video series “Speaking of Communication.” It focuses on Social Media, blogging, PR, writing and communication themes. Click on this link now for instant access http://www.getinfrontcommunications.com/

10 Ways to Accept Compliments and Build Self-Confidence

self confidenceHow do you accept a compliment?

If you find yourself rejecting praise from others, you’re not alone. Like you, I’ve had my moments of doubt too. I’ve spent years observing people and how they accept (or don’t accept ) a compliment.

This is what I’ve discovered. Rejecting a compliment is a poison that erodes self-confidence. You convince yourself you’re not good enough. It’s a deprecating message that doesn’t serve you well. Successful people communicate positive affirmations and internal messages of self-worth and value.  Communication and self-confidence are the cornerstones to success.

In sharing the following 10 tips on handling compliments, let’s use the simple example of your co-worker Caroline who is admiring your jacket.

1. Do avoid arguing. When Caroline offers kind words about your jacket, simply respond with a confident, “Thank you.”  Then smile and close your mouth. Be gracious.

2. Do lighten up. Accepting a compliment should not appear to be torture. Be comfortable in your own skin.

3. Do stand up tall, strong and proud. Use positive body language and make eye contact. This is not about arrogance. It’s about self-confidence and humility.

4. Do believe what you have heard. Take a moment to truly internalize what Caroline has said. In your mind, know that she is being genuine. And yes indeed, you are deserving of her compliment.

5. Do practice. If you’ve been in the habit of rejecting praise for months or years, this will take some time. Be patient with yourself. It’s about awareness and changing comfortable patterns.

6. Don’t point out the negative.  Caroline may say, “I love your jacket, that shade of blue looks great on you.” Don’t respond with, “I wanted black but they were sold out, I’m so disappointed.” Another common response to avoid is, “You know the color faded here on the sleeve after it came back from the dry cleaner.”  Ugggh.

7. Don’t argue.  When Caroline remarks, “Is that a new jacket; I really like it”, don’t tell her it’s so old you wanted to donate it to Goodwill but couldn’t afford a new jacket…bitch, whine, complain, bellyache, pity party, Debbie Downer…. you get the picture.

8. Don’t look away. Good eye contact is a sign of confidence. You are not in denial or embarrassed. You are good!

9. Don’t discount watching TV. For real. Years ago, I saw a soap opera that featured a boyfriend and girlfriend in their 20′s sitting next to one another on a couch. The man was clearly smitten. He looked lovingly into the eyes of his girlfriend and told her how much he adored her. When he came up for air, the woman gently tilted her head to one side, slightly flipped her hair, looked him straight in the eye and smiled. She never uttered a word. OK, the drama of daytime TV aside, this woman didn’t need to say anything. She accepted the compliments without opening her mouth. Quiet self-confidence. What a beautiful thing.

10. Don’t shift the attention. When Caroline offers you kind words on your jacket, stay with it for a few seconds. Don’t reply with, “Your jacket is really stylish” or, “Is that a new haircut?”  This isn’t about Caroline. It’s about you. You can compliment her another time. Savor your moment.

Your positive response to a compliment can make the ”Caroline’s” of the world feel good too. Consider that she is offering you a special gift and you are open to receiving it.

By the way, if you want to supercharge your self-confidence and communication skills, sign up now for my free 21-day video series, Speaking of Communication.

(Photo Credit: H2O’s Photos)

How effective are your interpersonal communication skills?

DSC05661Many of us—especially women who tend to nurture and over extend ourselves—are often reminded, “Take care of yourself.”

As an entrepreneur with a husband, two teenagers and a golden retriever named Wally, I have found that simple requests allow me to take better care of myself. Some call it self protection. You may call it setting boundaries. And yes, sometimes it involves a spur of the moment visit to the spa or mall.

At work, these simple requests may be asking my Virtual Assistant to handle a task that I can do but don’t enjoy. At home, I sometimes tell my 17-year-old daughter Stephanie that I don’t want to turn on a movie at 11:30 PM; I’m going to sleep (where was she at 7 PM?!!). Do these scenarios sound remotely familiar?

Making simple requests in our communication is harder than it sounds. But it’s critical if you want to take care of yourself and get along with others. Making simple requests means we use assertive communication and clarity.  Here are a few examples you can apply in your own relationships. Notice the absence of emotional language.

A brief request is an observation that doesn’t typically require justification. You may explain a problem like this:

  • “It’s hot in here.”
  • “These seem a little loose.”
  • “It’s a long way to walk.”

 

A softening statement allows you to be reasonable and polite instead of over demanding and pushy. These soft openers are less likely to be met with a defensive attitude or resistance. Consider these:

  • “Would you mind if…”
  • “It would be helpful if you could…”
  • “I’d appreciate it if you would…”
  • “Could I have…” (smiling of course)
  • “Hi, I was wondering if…”

 

The appreciation statement will help guide the other person to a mindset of “yes.”  Try these:

  • “This will really help me out.”
  • “Thanks for your effort with this.”
  • “This will make a real difference.”
  • “This is much appreciated.”

 

Let’s put these together. If you’re on a crowded city bus you may say, “It’s a bit tight here. Could you please move your bag off the seat to make some room? I’d really appreciate it.”

In a restaurant, consider this: ”The sun’s really bright today. Would you mind lowering the shade a little? Thanks so much.”

These tools allow you to express exactly what you would like done while still being kind and having your needs met. The key is to remember that your tone of voice and eye contact/body language must match your words. You have to be congruent. These skills will all be for naught if you use a harsh tone of voice accompanied by a sharp, icy stare.

In the end, this style of communication—of taking care of yourself—will help improve your quality of life.  Less stress and a calm demeanor. Works for me.